{"id":713,"date":"2022-03-23T00:42:30","date_gmt":"2022-03-23T00:42:30","guid":{"rendered":"http:\/\/207.148.87.194\/~travellers\/?page_id=713"},"modified":"2024-09-05T10:36:59","modified_gmt":"2024-09-05T01:36:59","slug":"faqs","status":"publish","type":"page","link":"https:\/\/travellers-autobarn.co.jp\/en\/campervan-hire-japan\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-custom_color_1);--link_color: var(--awb-custom_color_3);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-space-between fusion-flex-content-wrap\" style=\"max-width:1289.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:80px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-custom_color_3);--awb-margin-bottom:40px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Renting FAQs<\/h2><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 32px;width: 32px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-custom_color_1);}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 50px;}.fusion-accordian  #accordian-1 .panel-title a{font-size:18px;font-family:\"Montserrat\";font-style:normal;font-weight:700;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Helvetica Neue - 400 Regular\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-custom_color_1);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-custom_color_1);}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: var(--awb-custom_color_1); }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-14246 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-14246\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-14246\" href=\"#collapse-1-14246\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is your cancellation fee?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-14246\" aria-labelledby=\"faq_1-14246\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If cancelled 14 days before the pick-up date \uffe520,000<\/p>\n<p>If cancelled within 7 days of pick-up: 50% of the total cost of rental<\/p>\n<p>If cancelled on the day of pick-up or non-appearance: No refund on total cost of rental<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-14339 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-14339\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-14339\" href=\"#collapse-1-14339\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What options do I have with kilometers?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-14339\" aria-labelledby=\"faq_1-14339\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You know what \u2013 it is for free. All Travellers Autobarn Campervans come with free kilometer packages, so no charge will ever apply!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-14283 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-14283\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-14283\" href=\"#collapse-1-14283\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the pick-up &#038; drop-off times?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-14283\" aria-labelledby=\"faq_1-14283\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><span >All pick-ups are between 10 am to 4 pm and all drop-offs are between 9 am to 3 pm.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-14273 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-14273\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-14273\" href=\"#collapse-1-14273\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are bedding kits and cooking material provided?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-14273\" aria-labelledby=\"faq_1-14273\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For KUGA Campervan: Sheets, covers, sleeping bags, pillows, cooking material (pots\/pans\/cutlery and more) are provided for a one-off fee of \uffe54,000\/rental.<br \/>\nFor Station Wagon: Cooking Material and Sleeping gear are optional.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-14297 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-14297\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-14297\" href=\"#collapse-1-14297\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the minimum rental days?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-14297\" aria-labelledby=\"faq_1-14297\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The minimum rental days vary on seasonality \u2013 anywhere between 4 to 10 days depending on when you would like to travel.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-14295 hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-14295\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-14295\" href=\"#collapse-1-14295\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are my credit card details safe?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-14295\" aria-labelledby=\"faq_1-14295\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We ensure that all your details are protected &amp; secure via our certified technology.<\/p>\n<p>In the very rare case of our technology being hacked, we will contact you immediately.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-14291 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-14291\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-14291\" href=\"#collapse-1-14291\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I require a valid credit card?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-14291\" aria-labelledby=\"faq_1-14291\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, a credit card is required for all rentals. We do accept Visa or MasterCard Credit Cards and it must be in the name of the primary driver (this can be changed on pick-up if needed).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-14285 hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-14285\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-14285\" href=\"#collapse-1-14285\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you charge per night or day?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-14285\" aria-labelledby=\"faq_1-14285\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do charge per day, so if you would rent from Monday to Tuesday you would be charged for two days.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-14279 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-14279\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-14279\" href=\"#collapse-1-14279\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I require an international driving license?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-14279\" aria-labelledby=\"faq_1-14279\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Holders of Swiss, German, French, Belgian, Monaco and Taiwanese licenses must carry the \u201cJapanese translation\u201d at the same time as the original of the relevant license. In Germany you can contact ADAC to organise the translation. For Swiss, French, Belgian, Monaco and Taiwanese you please must organise the translation yourself or we can organise for you for a fee of \uffe510,000 (only for French, Belgian, Monaco or Switzerland customers).<br \/>\nAnyone with driver&#8217;s license issued in a country other than the above, please carry your international driver&#8217;s license based on the 1949 Geneva Road Convention. It is valid for one year from the date of issue. More info <a href=\"https:\/\/www.keishicho.metro.tokyo.lg.jp\/multilingual\/english\/traffic_safety\/drivers_licenses\/index.files\/kokusaimenkyo_english.pdf\">here<\/a>.<br \/>\nEveryone must also carry their passport.<\/p>\n<p><u><strong>Please do not forget to bring both your original driver&#8217;s license and international driving permit with you. (A copy or data of either are not valid for you to drive in Japan.)<\/strong><\/u><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-14263 hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-14263\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-14263\" href=\"#collapse-1-14263\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Am I able to take my pet into the campervan?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-14263\" aria-labelledby=\"faq_1-14263\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortuantely pets are not allowed in any vehicles with us. Renter is fully responsible for all damages and a minimum fee of \uffe520,000 depending the condition for cleaning\/deodorizing applies.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-29491 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-29491\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-29491\" href=\"#collapse-1-29491\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does the campervan have a toilet?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-29491\" aria-labelledby=\"faq_1-29491\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No. In Japan, public restrooms are everywhere, and public parking lots and roadside stations often have restrooms, and they are very clean. If you need to use the restroom while traveling, you can stop at a convenience store or service parking lot to use a clean restroom. You will have no difficulty finding a convenience store or such a location.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-29493 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-29493\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-29493\" href=\"#collapse-1-29493\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When is the best season to travel by campervan in Japan?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-29493\" aria-labelledby=\"faq_1-29493\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>It&#8217;s a great place for a campervan road trip in all seasons. April, with its beautiful cherry blossoms, is warm and pleasant; May, October, and November are especially pleasant in the car, with temperatures neither too high nor too low. In April, May, September October, and November, temperatures are neither too high nor too low, so you will feel especially comfortable in your car. In particular, September to November is best time of year because of the relatively large number of sunny days and beautiful autumn foliage. In summer, you can enjoy the natural coolness of the mountains at high altitudes. However, since the temperature does not drop even at night in summer, be careful where you go, such as staying at campgrounds near high elevation areas.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-30784 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-30784\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-30784\" href=\"#collapse-1-30784\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can a child seat be fitted?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-30784\" aria-labelledby=\"faq_1-30784\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Baby seat (From 6 months -4 years): Must be secured in a baby seat on passenger seat. Baby must be older than 6 months.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Booster seat (up to 140cm): Must be secured in a booster seat.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-30787 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-30787\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-30787\" href=\"#collapse-1-30787\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is ETC card ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-30787\" aria-labelledby=\"faq_1-30787\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>ETC (Electronic Toll Collection) is the system which is used to record expressway tolls automatically.<\/p>\n<p>TAB Japan rents out ETC cards at a low rate of 500 yen per card. When you return the card, you will be asked to confirm and pay the usage fee using the ETC card system.<\/p>\n<p>By using an ETC card, you can use toll roads at a discount depending on the time of day and route.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-32102 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-32102\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-32102\" href=\"#collapse-1-32102\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What payment methods are accepted for the rental?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-32102\" aria-labelledby=\"faq_1-32102\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Only VISA or Master Card credit cards are accepted for booking deposit ; balances can be paid by credit card (VISA or Master Card) or cash. All card payments are subject to a 3.6% credit card fee.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-32104 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-32104\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-32104\" href=\"#collapse-1-32104\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What kind of insurance is available?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-32104\" aria-labelledby=\"faq_1-32104\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You have choices from three types of insurance. We strongly recommend that you purchase Protection Plus, which costs 3,000 yen per day, because you never know what might happen when driving on Japan&#8217;s narrow and unfamiliar roads.<\/p>\n<p><a href=\"https:\/\/travellers-autobarn.co.jp\/en\/campervan-hire-japan\/security-bond-options\/\">Campervan Liability Insurance | Travellers Autobarn Japan (travellers-autobarn.co.jp)<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-32106 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-32106\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-32106\" href=\"#collapse-1-32106\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the speed limits in Japan?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-32106\" aria-labelledby=\"faq_1-32106\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Expressways (Highways) : 100km\/h<br \/>\nNational Roads: up to 60km\/h\u00a0 Please follow the signs.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-32108 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-32108\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-32108\" href=\"#collapse-1-32108\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I pickup \/ drop off in other locations?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-32108\" aria-labelledby=\"faq_1-32108\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our pickup and drop off location is only at our Tokyo branch.<br \/>\nTo get to our depot we advise you to take a Taxi from Narita Aiport.<br \/>\n10 min by a taxi from Narita Airport \/ 15-20 min walk from Narita Airport Terminal 3.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-32111 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-32111\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-32111\" href=\"#collapse-1-32111\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What facilities are included in the campervan?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-32111\" aria-labelledby=\"faq_1-32111\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In KUGA campervan, 2 gas stoves, fridge, pump, USB port, sleeping bags, pillows, towls and cooking equipments are included.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-32113 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-32113\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-32113\" href=\"#collapse-1-32113\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What should I do in case of accident ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-32113\" aria-labelledby=\"faq_1-32113\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Call the police first, and contact our office as soon as possible. You will be asked to take pictures of the accident and the location of the damage and fill out an accident report.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-32400 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-32400\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-32400\" href=\"#collapse-1-32400\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is it possible to rent a camper van for a trip to a ski resort?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-32400\" aria-labelledby=\"faq_1-32400\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, our vehicles are not suitable for heavy snowfall areas like ski resorts. Any costs incurred from accidents or towing arrangements in such areas will be the responsibility of the customer. Even in urban areas, low temperatures can lead to icy roads and snowfall, so we recommend renting snow tires.<br \/>\nAdditionally, please refrain from traveling to Hokkaido in our campervans during the winter months.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-32442 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-32442\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-32442\" href=\"#collapse-1-32442\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I enjoy traveling in a campervan even in summer?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-32442\" aria-labelledby=\"faq_1-32442\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, you can definitely enjoy traveling in a campervan during the summer! Summer offers beautiful scenery and plenty of outdoor activities. Just be mindful of the heat, especially at lower elevations, and consider staying at higher altitude campgrounds for cooler temperatures.<br \/>\nPopular tourist destinations like Kyoto, Osaka, and Hiroshima can be very hot, so we do not recommend them during the summer. Instead, consider visiting the Tohoku region, Hokkaido, or the Japanese Alps, where you can enjoy cooler and more comfortable weather while experiencing the stunning natural scenery of Japan.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-33252 hire-homepage hire \"><div class=\"panel-heading\"><h4 id=\"faq_1-33252\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-33252\" href=\"#collapse-1-33252\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer long-term rental discounts?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-33252\" aria-labelledby=\"faq_1-33252\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, we do. For rentals of 21 days or more, a discount of up to 30% will be automatically applied to the rate. The discounted rate will be displayed at the time of booking, so you can rest assured.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 awb-sticky awb-sticky-small awb-sticky-medium awb-sticky-large fusion-flex-column fusion-flex-align-self-flex-start noprint\" style=\"--awb-bg-size:cover;--awb-width-large:30%;--awb-margin-top-large:0px;--awb-spacing-right-large:6.4%;--awb-margin-bottom-large:70px;--awb-spacing-left-large:6.4%;--awb-width-medium:30%;--awb-order-medium:0;--awb-spacing-right-medium:6.4%;--awb-spacing-left-medium:6.4%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;--awb-sticky-offset:120px;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div 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action=\"https:\/\/booking.travellers-autobarn.co.jp\/search.php\" target=\"_blank\"\n                      onsubmit=\"return Validate(this,'quoteform-24')\">\n        <input type=\"hidden\" name=\"CategoryTypeID\" value=\"1\"\/>\n        <input type=\"hidden\" name=\"referrer\" value=\"au\"\/>\n\n        <div class=\"selectForm\">\n            <img decoding=\"async\" src=\"https:\/\/travellers-autobarn.co.jp\/en\/wp-content\/themes\/Avada-Child-Theme\/hooksFilters\/images\/marker.png\" alt=\"...\"\/>\n\n            <select class=\"location-select pickup-opt\" name=\"PickupLocationID\">\n                <option><\/option>\n              <option value=\"1\">Tokyo - Narita<\/option>\n            <\/select>\n        <\/div>\n        <div class=\"hideForMobile\">\n            <div class=\"selectForm\">\n                <img decoding=\"async\" src=\"https:\/\/travellers-autobarn.co.jp\/en\/wp-content\/themes\/Avada-Child-Theme\/hooksFilters\/images\/marker.png\" alt=\"...\"\/>\n             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US<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":32363,"parent":901,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-713","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions - Camper Van Rentals | Travellers Autobarn Japan<\/title>\n<meta name=\"description\" content=\"Please visit our Questions page about Camper Van rentals with us. 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