Frequently Asked Questions
If cancelled 14 days before the pick-up date ￥20,000
If cancelled within 7 days of pick-up: 50% of the total cost of rental
If cancelled on the day of pick-up or non-appearance: No refund on total cost of rental
Unfortuantely pets are not allowed in any vehicles with us. Renter is fully responsible for all damages and a minimum fee of ￥20,000 depending the condition for cleaning/deodorizing applies.
Holders of Swiss, German, French, Belgian, Monaco and Taiwanese licenses must carry the “Japanese translation” at the same time as the original of the relevant license. In Germany you can contact ADAC to organise the translation. For Swiss, French, Belgian, Monaco and Taiwanese you please must organise the translation yourself or we can organise for you for a fee of ￥10,000 (only for French, Belgian, Monaco or Switzerland customers).
Anyone with driver’s license issued in a country other than the above, please carry your international driver’s license based on the 1949 Geneva Road Convention. It is valid for one year from the date of issue. More info here.
Everyone must also carry their passport.
Please do not forget to bring both your original driver’s license and international driving permit with you. (A copy or data of either are not valid for you to drive in Japan.)
All pick-ups are between 10 am to 4 pm and all drop-offs are between 9 am to 3 pm.
We accept major credit cards and online payment methods for campervan rentals. Full payment details will be provided during the booking process.
Please note that a valid credit card may be required for the security deposit at the time of pickup.
A 3.6% card processing fee applies to all card payments.
We offer three levels of insurance coverage. For added peace of mind during your trip, we recommend Protection Plus (¥3,000 per day), which reduces your financial liability in the event of accidental damage. Please click the link below for full details of each coverage option.
Campervan Liability Insurance | Travellers Autobarn Japan (travellers-autobarn.co.jp)
Our pickup and drop off location is only at our Tokyo branch.
To get to our depot we advise you to take a Taxi from Narita Aiport.
10 min by a taxi from Narita Airport / 15-20 min walk from Narita Airport Terminal 3.
Yes, our campervans can be used for trips to ski resorts that are accessible with snow tires and normal winter road conditions.
However, please note that our vehicles are not specially equipped for extreme winter environments, so they are not suitable for areas with heavy snowfall such as Hokkaido or remote mountain regions.
Ski resorts with easy access from major highways are generally suitable for travel by campervan.
Additionally, please refrain from traveling to Hokkaido in our campervans during the winter months.
Minimum rental periods vary depending on the season and travel dates, typically ranging from 4 to 10 days. For the best campervan experience, we recommend traveling for two weeks or longer, allowing you to explore Japan more comfortably and at your own pace.
Yes, we do. For rentals of 21 days or longer, discounts of up to 30% are automatically applied. The discounted rate will be shown at the time of booking, so you can book with confidence.
We recommend booking 3+ months in advance for the best price and availability.
Longer trips are especially popular and sell out early.
Yes, unlimited mileage is included with all campervan rentals, so you can travel around Japan without worrying about extra distance charges.
It depends on your vehicle type:
For KUGA and CHUBBY: Provided automatically for a mandatory one-off fee of ¥4,000/rental (includes sheets, sleeping bags, pillows, and cooking materials).
For Station Wagon: Not included. Cooking materials and sleeping gear are optional.
Our pickup and drop off location is only at our Tokyo branch.
To get to our depot we advise you to take a Taxi from Narita Aiport.
10 min by a taxi from Narita Airport / 15-20 min walk from Narita Airport Terminal 3.
Unfortuantely pets are not allowed in any vehicles with us. Renter is fully responsible for all damages and a minimum fee of ￥20,000 depending the condition for cleaning/deodorizing applies.
No. In Japan, public restrooms are everywhere, and public parking lots and roadside stations often have restrooms, and they are very clean. If you need to use the restroom while traveling, you can stop at a convenience store or service parking lot to use a clean restroom. You will have no difficulty finding a convenience store or such a location.
Baby seat (From 6 months -4 years): Must be secured in a baby seat on passenger seat. Baby must be older than 6 months.
Booster seat (up to 140cm): Must be secured in a booster seat.
KUGA: Microwave, Fridge, 2 Gas cookers, Sink, USB port, Solar panel, and Lights.
CHUBBY: 1 Gas cooker, Sink, USB port, Lights, and an Ice box.
For both models: Bedding (sleeping bags/pillows/towels) and cooking equipment are included as a mandatory fixed pack (¥4,000/rental).
Call the police first, and contact our office as soon as possible. You will be asked to take pictures of the accident and the location of the damage and fill out an accident report.
Garbage cans are not placed on the roads, so garbage must be disposed of little by little. If you accumulate trash, it will be very difficult to dispose of it. You can dump your trash at campgrounds, RV parks, and service areas, so please do so as often as possible.
Yes, our campervans can be used for trips to ski resorts that are accessible with snow tires and normal winter road conditions.
However, please note that our vehicles are not specially equipped for extreme winter environments, so they are not suitable for areas with heavy snowfall such as Hokkaido or remote mountain regions.
Ski resorts with easy access from major highways are generally suitable for travel by campervan.
Additionally, please refrain from traveling to Hokkaido in our campervans during the winter months.
Yes, you can absolutely enjoy traveling in a campervan during the summer. Summer in Japan offers beautiful scenery, vibrant festivals, and plenty of outdoor activities.However, temperatures can become quite high, especially in popular cities such as Kyoto, Osaka, and Hiroshima, so we generally do not recommend visiting these areas during midsummer.Instead, we recommend exploring regions such as Tohoku, Hokkaido, or the Japanese Alps, where you can enjoy cooler temperatures, breathtaking natural scenery, and a more comfortable campervan experience.
Yes, our campervans can be used for trips to ski resorts that are accessible with snow tires and normal winter road conditions.
However, please note that our vehicles are not specially equipped for extreme winter environments, so they are not suitable for areas with heavy snowfall such as Hokkaido or remote mountain regions.
Ski resorts with easy access from major highways are generally suitable for travel by campervan.
Additionally, please refrain from traveling to Hokkaido in our campervans during the winter months.
Call the police first, and contact our office as soon as possible. You will be asked to take pictures of the accident and the location of the damage and fill out an accident report.
Our pickup and drop off location is only at our Tokyo branch.
To get to our depot we advise you to take a Taxi from Narita Aiport.
10 min by a taxi from Narita Airport / 15-20 min walk from Narita Airport Terminal 3.
Expressways (Highways) : 100km/h
National Roads: up to 60km/h Please follow the signs.
An ETC card is used to pay highway tolls automatically in Japan. It allows you to pass through ETC toll gates without stopping, making your road trip faster, easier, and more convenient.
We highly recommend renting an ETC card, especially if you plan to travel long distances or use expressways frequently during your trip.
It’s a great place for a campervan road trip in all seasons. April, with its beautiful cherry blossoms, is warm and pleasant; May, October, and November are especially pleasant in the car, with temperatures neither too high nor too low. In April, May, September October, and November, temperatures are neither too high nor too low, so you will feel especially comfortable in your car. In particular, September to November is best time of year because of the relatively large number of sunny days and beautiful autumn foliage. In summer, you can enjoy the natural coolness of the mountains at high altitudes. However, since the temperature does not drop even at night in summer, be careful where you go, such as staying at campgrounds near high elevation areas.
Yes, unlimited mileage is included with all campervan rentals, so you can travel around Japan without worrying about extra distance charges.
Unfortuantely pets are not allowed in any vehicles with us. Renter is fully responsible for all damages and a minimum fee of ￥20,000 depending the condition for cleaning/deodorizing applies.
