Renting FAQs
If cancelled 14 days before the pick-up date ￥20,000
If cancelled within 7 days of pick-up: 50% of the total cost of rental
If cancelled on the day of pick-up or non-appearance: No refund on total cost of rental
You know what – it is for free. All Travellers Autobarn Campervans come with free kilometer packages, so no charge will ever apply!
All pick-ups are between 10 am to 4 pm and all drop-offs are between 9 am to 3 pm.
For KUGA Campervan: Sheets, covers, sleeping bags, pillows, cooking material (pots/pans/cutlery and more) are provided for a one-off fee of ￥4,000/rental.
For Station Wagon: Cooking Material and Sleeping gear are optional.
The minimum rental days vary on seasonality – anywhere between 4 to 10 days depending on when you would like to travel.
We ensure that all your details are protected & secure via our certified technology.
In the very rare case of our technology being hacked, we will contact you immediately.
Yes, a credit card is required for all rentals. We do accept Visa or MasterCard Credit Cards and it must be in the name of the primary driver (this can be changed on pick-up if needed).
We do charge per day, so if you would rent from Monday to Tuesday you would be charged for two days.
Holders of Swiss, German, French, Belgian, Monaco and Taiwanese licenses must carry the “Japanese translation” at the same time as the original of the relevant license. In Germany you can contact ADAC to organise the translation. For Swiss, French, Belgian, Monaco and Taiwanese you please must organise the translation yourself or we can organise for you for a fee of ￥10,000 (only for French, Belgian, Monaco or Switzerland customers).
Anyone with driver’s license issued in a country other than the above, please carry your international driver’s license based on the 1949 Geneva Road Convention. It is valid for one year from the date of issue. More info here.
Everyone must also carry their passport.
Please do not forget to bring both your original driver’s license and international driving permit with you. (A copy or data of either are not valid for you to drive in Japan.)
Unfortuantely pets are not allowed in any vehicles with us. Renter is fully responsible for all damages and a minimum fee of ￥20,000 depending the condition for cleaning/deodorizing applies.
No. In Japan, public restrooms are everywhere, and public parking lots and roadside stations often have restrooms, and they are very clean. If you need to use the restroom while traveling, you can stop at a convenience store or service parking lot to use a clean restroom. You will have no difficulty finding a convenience store or such a location.
It’s a great place for a campervan road trip in all seasons. April, with its beautiful cherry blossoms, is warm and pleasant; May, October, and November are especially pleasant in the car, with temperatures neither too high nor too low. In April, May, September October, and November, temperatures are neither too high nor too low, so you will feel especially comfortable in your car. In particular, September to November is best time of year because of the relatively large number of sunny days and beautiful autumn foliage. In summer, you can enjoy the natural coolness of the mountains at high altitudes. However, since the temperature does not drop even at night in summer, be careful where you go, such as staying at campgrounds near high elevation areas.
Baby seat (From 6 months -4 years): Must be secured in a baby seat on passenger seat. Baby must be older than 6 months.
Booster seat (up to 140cm): Must be secured in a booster seat.
ETC (Electronic Toll Collection) is the system which is used to record expressway tolls automatically.
TAB Japan rents out ETC cards at a low rate of 500 yen per card. When you return the card, you will be asked to confirm and pay the usage fee using the ETC card system.
By using an ETC card, you can use toll roads at a discount depending on the time of day and route.
Only VISA or Master Card credit cards are accepted for booking deposit ; balances can be paid by credit card (VISA or Master Card) or cash. Credit card payments are subject to a 3.6% credit card fee.
You have choices from three types of insurance. We strongly recommend that you purchase Protection Plus, which costs 3,000 yen per day, because you never know what might happen when driving on Japan’s narrow and unfamiliar roads.
Campervan Liability Insurance | Travellers Autobarn Japan (travellers-autobarn.co.jp)
Expressways (Highways) : 100km/h
National Roads: up to 60km/h Please follow the signs.
Our pickup and drop off location is only at our Tokyo branch.
To get to our depot we advise you to take a Taxi from Narita Aiport.
10 min by a taxi from Narita Airport / 15-20 min walk from Narita Airport Terminal 3.
In KUGA campervan, 2 gas stoves, fridge, pump, USB port, sleeping bags, pillows, towls and cooking equipments are included.
Call the police first, and contact our office as soon as possible. You will be asked to take pictures of the accident and the location of the damage and fill out an accident report.
Unfortunately, our vehicles are not suitable for heavy snowfall areas like ski resorts. Any costs incurred from accidents or towing arrangements in such areas will be the responsibility of the customer. Even in urban areas, low temperatures can lead to icy roads and snowfall, so we recommend renting snow tires.
Additionally, please refrain from traveling to Hokkaido in our campervans during the winter months.
Yes, you can definitely enjoy traveling in a campervan during the summer! Summer offers beautiful scenery and plenty of outdoor activities. Just be mindful of the heat, especially at lower elevations, and consider staying at higher altitude campgrounds for cooler temperatures.
Popular tourist destinations like Kyoto, Osaka, and Hiroshima can be very hot, so we do not recommend them during the summer. Instead, consider visiting the Tohoku region, Hokkaido, or the Japanese Alps, where you can enjoy cooler and more comfortable weather while experiencing the stunning natural scenery of Japan.
Yes, we do. For rentals of 21 days or more, a discount of up to 30% will be automatically applied to the rate. The discounted rate will be displayed at the time of booking, so you can rest assured.
